Frequently Asked Questions
Everything you need to know about shopping with Ridgeline.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
How do I initiate a return or exchange?
You can return any unworn items with tags attached within 30 days of purchase. Simply visit our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
Are Ridgeline products sustainably sourced?
Yes, we are committed to ethical manufacturing. 80% of our current collection is made from recycled materials or organic cotton, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your delivery's progress.